Why Some Ecommerce Brands Scale Profitably (and Others Don’t)

Louis Ayre

Managing Director
Aug 28, 2025

As an ecommerce digital marketing agency, we’re often approached by brands spending around £20k–£30k per month on paid media, looking to take that to £100k+ per month.

Naturally, they don’t just want to grow spend, they want to do it profitably, which is easier said than done.

Over the years, we’ve noticed four common traits shared by the brands that manage to scale while keeping customer acquisition costs under control.

Let’s dive in.

👉 They have their house in order

If your ad account is only running at 80% efficiency, the impact of that ~20% inefficiency might feel small at £20k per month.

But at £100k+, that inefficiency balloons into a huge amount of wasted budget.


Before scaling, the basics needs to be covered: 

  • Full-funnel conversion tracking - Are you tracking on-site engagement right through to purchase?
  • Optimised product feeds - Is your product feed attribute rich and well optimised?
  • Streamlined account structures - Do you have campaigns stuck in learning, or an overly granular account structure?
  • Healthy stock levels and competitive pricing - Are you struggling with conversion rate already due to low stock or high prices?

Making sure the above criteria are in place before scaling is key. Spending more isn’t going to fix any of the above issues, only make them stand out more. 

👉 They know their numbers

It’s surprising how many brands can’t answer fundamental questions like:

  • What’s your minimum ROAS?

  • What’s the maximum you can afford to pay for a new customer?

  • Where’s your single source of truth, GA4 or platform data?

  • What % of revenue should come from existing customers vs. new ones?

If you don’t know your KPIs, how do you know which levers to pull to find growth? 

Figure this out and get everyone using the same source of truth - This will also help with everyone understanding what good looks like. 

👉 They focus where it matters


Scaling is much easier when you double down on the channels that work instead of diluting your budget across multiple channels or regions. 

Do you really need to be on Google, Meta, Pinterest, TikTok, Bing, and YouTube all at once? Probably not...

The same goes for geography. If you haven’t maxed out the UK, do you really need to chase the US, Europe, or the UAE yet?

Winning brands know where their strongest returns come from, and they commit to scaling there first.

Let your KPIs dictate when is the right time to launch into a new region.

👉 They have a scalable creative process

At £20k/month, a handful of winning creatives can carry you. At £100k/month, those same ads will fatigue fast.

Brands that scale profitably have a process for consistently producing fresh creative and new angles. The ability to test and refresh quickly makes scaling far smoother.

Create a simple matrix that maps out how often you’re going to update creatives at each stage of the funnel with a breakdown of the types of creatives and how many you’re going to need. 

You don’t need to be a rocket scientist to work this out either. 


Start with what would be a reasonable amount of new creatives for your team to create and test from there. 

What worked at £20k/month won’t necessarily keep working at £100k/month, so being able to scale up your creative process is key. 

💡 Final thought


Profitably scaling an ecommerce brand isn’t about quick wins, it’s more about putting the right processes and systems in place and having a clear handle on your numbers. 

Getting to £100k+ in monthly spend while staying profitable usually takes longer than most brands expect - but when done right, it can drive significant and sustainable growth for your business.

Ready to grow your ecommerce brand?